Presence information in the Mavention Apps on Office 365

Presence information in the Mavention Apps on Office 365

We recently released new version of the Mavention Anniversaries and the Mavention Birthdays Apps. In this version we aimed to support Lync Presence integration to help your users reach out to their colleagues. As Lync integration is pretty solid in Office 365 it is a great way to connect different products.

However we did get some questions regarding the presence information. As it turns out some users of the apps didn’t see the presence information, and their users appeared offline. As pointed out by Cas van Iersel in SharePoint hosted Apps: Show a Users Presence. You are required to add the app domain in the trusted sites. Without adding the app domain being trusted the presence information will not be ‘updated’ and all users will be offline.

Depending on the environment you are running the app you have some options. Within Office 365 you could either try and find the app instance ending up with something like

https://tenant-guid.sharepoint.com

This option will only trust the specific app, meaning that you will have to do this for every single app. In addition you can make it a bit easier on yourself (and your users) by using wildcards

https://tenant-*.sharepoint.com

This will trust all apps that run on your tenant, assuming you know the tenant name. And the final option you have is to use a wildcard for the domain, meaning you trust everything that comes from sharepoint.com

https://*.sharepoint.com

Now since I do trust sharepoint.com domain and have a lot of different tenants, the last option suits my needs. However if you are in an environment where users usually just visit a single tenant you can consider using the second option.

If you do not see any presence icon at all make sure to update to the latest version of the app. You can find the Mavention Anniversaries in the Office Store as well as you can find the Mavention Birthdays in the Office Store, or checkout all Apps by Mavention.

There are 11 comments for this article
  1. Praveen at 21:49

    Hello,
    Thanks for the apps. They are working good and the presence information is not showing. I see only white bar as status. It's not showing online, away, offline etc…. Can you please help me identify the issue?

    • Albert-Jan Schot at 09:23

      Great to here that the apps are working. Are you using them in an On-Prem or Office 365 scenario? Did you add the site to the trusted sites location? And do you see presence information on other pages?

      • Praveen at 19:06

        And also forgot to mention it never bring that popup to communicate with the contact. Status is something which is not working. But, also popup or any click events never raise. Seems like there is some issue with that js

  2. Praveen at 07:37

    I have tested in all browsers (IE 11, latest Chrome, firefox). I logged in to Lync on my machine. But, the Modified By of any list Item with my name shows I am inactive and also popup is not opening.

    • Albert-Jan Schot at 07:46

      You mean it is not working on the default pages as well? If it is working on those items could we do a quick remote session to see what is failing? I cannot reproduce the error so far, so a remote session might help me in identifying the issues.

  3. Praveen at 00:59

    I really appreciate that.

    I am not seeing status of the user on the default pages as well. For example, I logged in to Skype for Business and open SharePoint Online in browser, find a list where the list item I have been modified, and I see it's showing offline my name and when I click it's not opening any popup.

    Please let me know how to reach you. I can be reached at @praveenbattula in twitter or you have my email.

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